Rates Include:

Death, personal injury or loss of property
We shall have no liability to you for the death or personal injury to you or any member of your party, unless in the case of the Company this results from the act or omission of the Company. You must take all necessary steps to safeguard your personal property. We shall have no liability in respect of damage to or loss of such property except where the damage or loss is caused by our negligence.

Extras
There are no unexpected extras to pay.

If you change or cancel your reservation

Your accommodation
Unless otherwise stated the time for boarding your boat is between 14:00 and 15:00 on the arrival date.

You cannot allow more people than the brochure states to stay in the accommodation, nor can you significantly change the makeup of the party during your stay in the accommodation. If you do so, we can refuse to hand over the accommodation to you, or can repossess it. Any of these circumstances will be treated by us as a cancellation by you and Clause 6 (ii) will apply.

Pets are not permitted.
You must allow Canal Boat Escapes or any representative of Canal Boat Escapes access at any reasonable time during your stay.

Complaints
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If, however, you have any cause for complaint we are anxious that remedial action is taken as soon as possible . It is essential , the refore , that you contact us immediately if any problem arises so that it can be speedily resolved . It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. Complaints of a transient nature (for example, regarding preparation or heating of the accommodation) cannot be investigated unless registered whilst you are on holiday. Our telephones are manned throughout the season during the opening hours advertised on our website. If after this you feel that the problem has not been resolved to your satisfaction you must, within seven days of returning from your holiday, put your complaint in writing to us. This procedure is designed to ensure the speediest possible investigation and rectification of complaints. Please help us help you by following this procedure as otherwise we cannot subsequently consider any complaints nor enter into any correspondence about them.

Law
The contract between you and us is subject to English law

Your rights
Your statutory rights are not affected by anything contained within these booking conditions.

Accidents
You are responsible for the boat's safe navigation and must take all reasonable care. No minor may control the boat without the direct supervision of an adult. In the event of damage to the boat , caused by you and / or a third party, no responsibility can be accepted by us for loss of t i m e o r c o s t of alternative accommodation or any other damages or expenses. In the case of any accident or damage to the boat or any other
craft or to waterway property you must for insurance reasons:

• (a) record the name of any other boat involved with names, addresses and phone numbers of its Boat Operator and hirer (where applicable)
• (b) Immediately report these facts to Canal Boat Escapes with full details and the extent of the damage
• (c) report the facts to us at the earliest opportunity and write to us with full details immediately on return from your holiday quoting your booking reference number. No repairs may be put in hand without Canal Boat Escapes consent. On returning the boat at the end of your holiday you must inform the Boat Operator of any damage or of items broken, lost or stolen and of any equipment on the boat that is faulty.

Damage to the Boat, Equipment or Third Party Property
Although boats are insured by us you are primarily responsible for any damage to the boat and its equipment, or any third party property. You owe a duty of care to return the boat to us in the condition in which it was hired out to you. In particular you will be financially liable for loss of any inventory items including lock keys, mooring stakes, glassware and cutlery/crockery. Furthermore, repairs resulting from 'cilling' of the boat and/or damage to the sterngear are chargeable to you. **Cilling is defined as any hang up in a lock whether through the stern resting on the cill of the lock or if the bow is caught on the gates

Delays
If a breakdown of any kind should occur, you must report it to us immediately so that repairs can be made to enable you to resume your cruise. Provided that we are informed, we will take steps to repair the boat and or its equipment as speedily as practicable in the circumstances. Apart from these obligations we shall not be liable in any respect for any loss or damage, whether financial or otherwise, suffered as a result of the breakdown. We shall not be responsible for the consequences of delays or restrictions on cruising arising from obstruction, repairs or damage to waterways, flooding, shortage of water, industrial action or other circumstances beyond our control. The right is reserved to restrict cruising if unusual or hazardous conditions prevail.

Loss of water
You are responsible for any charges that may be made by waterway authorities for the loss of water or damage to waterway property caused by you whilst in charge of a boat. 15. Navigation restrictions and bye-laws
On no account may you:-

Hirers Property and Equipment
You may not take on board without our prior written permission portable heaters, lighting equipment, petrol, candles, barbecues, gas cylinders, bicycles, canoes or anything that may cause danger to the boat, its equipment or occupants. Vehicles may be left at the boatyard at the owners risk, a set of keys must be left at the boatyard in case the vehicle needs to be moved for any reason. The company will not be liable for any loss or damage to your vehicles or contents except by negligence on the part of Canal Boat Escapes or our agents. You are particularly advised not to leave any valuable or portable items in your vehicle. Canal Boat Escapes will return your property left behind if claimed and following the receipt for postage and packing. Property not claimed within 2 months will be disposed of.

Disabilities and medical problems
If you or any member of your party has any medical problem or disability that may affect your holiday please tell us before you confirm your booking and give us full details in writing at the time of booking . I f we feel unable to properly accommodate the particular needs of the person concerned we must reserve the right to decline/cancel the reservation. We are specifically not prepared to accept a booking where dependence
on an overnight supply of 240v electricity is required for medically critical applications e.g. oxygen supply/ breathing machines.

Training
You will be given sufficient training to ensure a safe holiday. This training will cover use of boat equipment (inclusive of fire and safety equipment), safe use of locks and other waterways structures and will be required to sign a statement of Confirmation of Ability.

Boat Equipment and Operation of the Boat
Although this will be covered within our training you will also have a Boat Manual that you are required to read. This Manual will cover how all the boat equipment works along with all fire and safety equipment and it’s location.

More than 56 Days	Full Deposit (including any Balance of Deposit due)
Less than 29-56 Days	70% of hiring fee
15 - 28 days	95% of cost
1 - 14 days	100% of cost
On arrival date	100% of full total coast
NO REFUNDS FOR EARLY RETURNS OF BOATS

If any payment due in relation to the reservation is not paid by the appropriate date we can treat your reservation as cancelled by you and charge you cancellation charges as set out above which can be as high as the total cost of the reservation. We normally send out a reminder to you before we cancel your reservation although we may charge you £10 for each reminder sent.