NOTES:
Clare, Kilkenny and Carlow - Hires can start on any day except Sunday. Bookings can be for any number of nights (minimum 3)
Roscommon, Waterford and Wexford - Weekly bookings and Saturday starts only. Short breaks can be booked 2 weeks in advance Start date will determine the season.

Bank Holiday Supplement:
Bank Holiday Supplement - 10% on 3/4/5 night breaks starting Thurs, Fri or Sat

Rates Include:

Extras:

Prices are in EUROS
EXTRAS Please note that these items must be pre-booked and paid in advance
	3-5 Nights	6-8 Nights	9-11 Nights	12-14 Nights
One Way Supplement	N/A	€80	€80	€80
Mountain Bike	€25	€43	€62	€86
Extra dinghy (10 - 12 foot)	€20	€37	€52	€58
Dinghy with outboard motor (10 - 12 foot)	€50	€150	€142	€150
14ft Dinghy	€25	€47	€67	€74
14ft Dinghy with outboard motor	€55	€110	€157	€165
DVD Player	€25	€50	€75	€75

Airport Transfers:

Prices are in EUROS
Scheduled times are between 12 noon and 6pm on arrival and up to 10am on departure.
	Single	Return
Dublin airport toall Marinas (Mon-Sat)	€38	€70
Knock airport to Carrick-on-Shannon or Tully Bay (Saturdays only)	€38	€70
Belfast airport to Carrick-on-Shannon or Tully Bay (Saturdays only)	€38	€70
Shannon airport to Banagher (Saturdays only)	€38	€70
All other days and other routes will be a private transfer, prices on request.

Private Transfers:

Prices are in EUROS
Please note : Private transfers can only be booked outside the scheduled times and days. Other routes not listed available on request. Transfers must be booked at least 3 weeks before the start date - any transfers booked later may be charged a private rate.
	Car	Bus
Dublin - All Marinas - up to 3 pax	€220	€290
Belfast - Carrick and Tully - up to 8 pax	€220	€290
Shannon - Bangher and Carrick - 9 or more pax Shannon - Carrick to Tully - 9 or more pax	Scheduled Rate
Base Transfers - Carrick o Banagher Carrick to Tully
Knock - Carrick On Shannon - up to 3 pax	€160	€220
Knock - Tully Bay - up to 8 pax	€160	€220
9 or more to 3 pax	Scheduled Rate
All other days and other routes will be a private transfer, prices on request.

 

Insurance Excess:

Prices are in EUROS
Returnable Insurance Excess payable on arrival
	Excess	Excess Reduction to €100
Roscommon	€1000	€100
Waterford	€1000	€100
Wexford	€1000	€100
Clare & Kilkenny	€1000	€100
Tyrone & Carlow	€850	€75

• Tyrone and Carlow class - €850 returnable , security deposit or reduction to €100 is €75.
• Roscommon, Waterford, Clare, Kilkenny and Wexford - - €1,000 returnable security deposit or reduction to €100 is €100.

Complaints
We do all possible to avoid complaints, but we think it worthwhile bringing to your attention a specific clause from our Conditions of Hire. “The Hirer is required to notify the Marina Manager of any alleged shortcomings or problems with the cruiser immediately they occur when a reasonable opportunity must be given to the Company to investigate and put right any faults found”.
If the client feels that their complaint has not been addressed during their holiday, they must complete a Customer Comments form which will be passed directly to senior management, only complaints received in this way can be investigated and dealt with as appropriate.

One Way Cruise
The direction of one-way cruises will not be confirmed until 14 days prior to departure. Clients preferred start base cannot always be guaranteed. There is a supplement of €80 for a one-way cruise, payable at time of booking. Clients who have arrived with their own car may avail of a local taxi for transfer back to their car (at an extra charge payable locally). Carrickcraft will make the arrangements for this and the clients will pay the taxi directly.

Airport Transfers
Rates for scheduled transfers are listed on our Tariff Sheet and are non-commissionable. Transfers are payable to agent at the time of booking. Our scheduled transfer rates are for passengers travelling on group transfers on our scheduled coaches on Saturdays only. Our transfers for incoming clients are from 12 noon to 6pm. Our transfers for departing clients are from 7am to 11am. Passengers travelling outside these times and days can be accommodated at the cost of private transfers by taxi or minibus.
In the absence of transfer information we will assume that you have organised the transfer yourself or that the client is arriving by his own independent means. Likewise, we cannot guarantee that transfers will be provided if you do not provide us with all the relevant flight details.
Transfers are only available from airports (listed in our tariff) to Marinas and vice versa; no Hotel or City pick-ups are possible.
Please go to the Information Desk in the Arrivals Hall at the relevant airport and ask for the Carrickcraft or Shannon/Erne driver. If the clients are already in Ireland, they should be advised to phone the appropriate marina three days before their arrival for the exact time of their transfer. Please forward the relevant telephone and fax numbers to clients.
Even if transfers are not required we need to know the approximate arrival time of the at the marina, as boats are prepared for hirer to coincide as far as possible with their arrival times. If we are not informed of the hirer's approximate arrival time, this will be assumed to be after 4pm.

Captains Handbook Chart
Carrickcraft has produced a very special publication in English/German, incorporating the Captain’s Handbook and a route planner of the entire Waterway from Killaloe, the most southern navigation point on the Shannon to Belleek at the top of the Erne system. Stocks of these Handbooks, matching your 2004 bookings, will be sent to you in good time for the beginning of the season and a copy of this book should be sent to all Carrickcraft clients with their final documentation. We will assume that in booking our craft you have complied with this request. If the clients arrive without their copy we regret that we will have to make a charge of €10.00 for a replacement copy. You may not supply our Handbook to clients booked with other Companies, they are for the exclusive use of Carrickcraft customers.

Grocery List
Grocery Lists will be supplied to you on request and you should advise your clients to complete these and fax them directly to the Marina from which their hire starts at least 14 days prior to arrival. It is a good idea for the clients to keep a copy of their grocery list (if it is lost in transit, the copy list can be quickly processed at the Marina).

Pick-Up
Clients can take over their cruiser between 4pm and 7pm on Saturday starts; on Wednesday starts, the client should be advised to report to the marina by 2pm. Please note that it takes approximately 2 hours to be given the necessary classroom instruction and on-board demonstration.

Drop-Off
All cruisers must be handed back clean and with a full tank of diesel before 9am on the last day of hire. In order that there is enough time to refuel and check out, we ask that the cruiser be returned to the marina before 5pm the day before. If clients have booked transfers, they must be at the marina before the office closes to find out the time of the bus departure. Transfer times may change and have no bearing on flight times.

Standard Equipment
The following items are provided on all boats:

General Equipment.

Pets
Pets are allowed on board Carlow class only. There is a charge of €100.00 per week for each pet for the additional cleaning required. Owners are also responsible for making good any damage incurred by their pets while on board. It is the responsibility of the client to ensure that they have all the relevant paperwork for bringing their pet to Ireland.

Cleaning
As with all self-catering holidays, the client must carry out the final cleaning of the boat prior to departure. If the boat is not cleaned, there will be a charge for this service as follows:
Kerry and Carlow €50.00 , Mayo and Wexford €60.00 , Kilkenny and Clare €70.00 , Waterford €80.00

Toilet / Sewage Tanks
Toilet tanks need to be pumped out approximately once during the week (depending on usage) and also at checkout.
The hirer is responsible for any pump-outs required mid-hire.In the event of a public sewage pump out facility being unavailable or out of order it may be possible to temporarily switch the diverter valve. Call our office for advice.
Our technical staff can assist with this matter but a charge of €50.00 will apply if required to attend after hours.
Cost of pump out at IBRA manned pumping station (Including Carrick Craft) €10.00 Public unmanned station €8.00 (card to be purchased at check in)You will not be charged for your final pump out on check out.

Car Parking
Unsecured parking is available free of charge at all of our 3 bases. This is not under cover.


INSURANCE

Company Insurance
The Insurance cover provided by the Company is set out in the appropriate Conditions of Hire. Clients booking directly with the company will receive a copy with their Hire Invoice. Clients booking with a Travel Agency may get a copy from that Agency or direct from the Company if they so wish. Copies are prominently displayed at each Marina Hire Base. These Conditions of Hire apply to all hirers no matter whether booked through a Travel Agent or directly with the Company. No agent of the Company is able to vary or alter them in any way.

The insurance we provide, covers you for all damage or loss to your cruiser as set out in our Conditions of Hire. It also covers you for Third Party risks (i.e. damage or injury to third parties or their property). It does not however cover you, your crew or any other person on board for Personal Accident or for loss or damage to your own property.

Amendments
Amendments made to bookings once confirmed and entered in our system will incur an administration fee of 25.00 This includes amendments to name of clients travelling, date of holiday and type of cruiser.

More than 45 Days	Loss of 40% of hire charges
Between 44 to 35 days before pick up	70% of hiring fee
Less than 34 days before pick up	100%
Amendment Fees	€75 per amnedment / €100 after final documents issued
NO REFUNDS FOR EARLY RETURNS OF BOATS