When arriving at the 1car1 depot, the booking voucher, together with a valid driver’s licence must be presented (see also Driver requirements). If collecting the vehicle from an airport depot, please call the free phone number listed on your booking voucher and clearly state your name and booking number . It is essential at the time of booking that 1car1 are provided with flight details. A shuttle bus will collect you and drive you to the 1car1 depot. Please obtain the shuttle bus pick up point details when calling the free phone number.

We are able to take collection of vehicles on Sundays but we are not open for deliveries (except for the Kings Cross Depot which is open between 10 - 12 for the collection and drop of cars only).
We do not operate at all on bank holidays. Click here for UK Public Holidays

Delivery to private address: If your vehicle is confirmed for delivery (pick up) to your hotel, or residential address the following conditions apply:

• The address must be within 50 miles of a 1car1 depot location
• Main driver must take collection and sign for the vehicle. If they are not there, the vehicle will not be delivered.
• Delivery times are NOT guaranteed. 1car1 can only confirm an AM or PM delivery.No delivery on Sundays.
• Delivery times are subject to confirmation and are only available during normal depot opening hours
• The registered driver must take collection of the car (be present)
• The registered driver must present their drivers licence and the booking voucher (see also Driver requirements)
• For all deliveries a full UK address, including postcode must be given. A contact phone number is also essential.
• We ask that the renter reconfirms their delivery with the local branch the day before the hire commences. Not only does this enable the branch to acknowledge that they will be delivering the car, it also gives the customer a more precise time of when the car will be delivered.
  If vehicle is a one way, client must drop off at a 1 car 1 Branch - cannot be return to private address.

Not available.
Mainland Britain to Northern Ireland allowed. A one way fee of $500.00 + VAT applies. Not permitted on Groups PDAR, FVAR, LFAR, SVMR.

Vehicles may be driven in England, Scotland, Wales and Northern Ireland.
Allowed to Isle of White, Isle of Man, Orkney Island and Isle of Mull.

Additional restrictions / charges apply for travel into the Republic of Ireland and to Europe.
You must advise the rental company at the time of pick up which countries you will be travelling to.

When you hire a 1car1 vehicle you are automatically covered by 24 hour roadside assistance in Britain. This will provide you with assistance in the event of an accident or breakdown (similar to NRMA and RACV cover available in Australia).

If you experience any problems during your rental, please contact 1car1 Head Office on 0113 263 6300. This is a 24-hour help line.

A specific car make or model is never guaranteed, only a vehicle within a particular group. All vehicles in a group will have similar engine capacity, size and transmission (automatic or manual), for example, 1.4 litre small manual car. In the rare event of the depot not having a vehicle within your pre-booked group, you will be offered a car from the next hire group at no extra cost. If, on arriving at the 1car1 depot, you decide to upgrade to a higher group to that which you have pre-booked and pre-paid, you must pay an extra charge for the “voluntary upgrade”. The extra cost is calculated from the difference between the prevailing local rate of the two groups and is payable directly to 1car1.

Before leaving the rental office (depot), please check your rental vehicle for damage and in the unlikely event the vehicle is damaged, have this noted on your rental agreement.

Should the vehicle be damaged during the rental, the Police and 1car1 must be notified immediately (e.g. glass breakage). A report form must be completed at the time of the incident; these are provided at the start of the rental. Additionally, the names of the Police Officer and 1car1 employee with whom you made the report must be retained. NB: Glass breakages are only covered by insurance when reported to the Police.

In the event of a breakdown, all 1car1 vehicles are covered by either the manufacturers warranty or AA/RAC roadside assistance. Please contact 1car1 Head Office for approval of any repair work (prior to work being carried out). Repairs en-route are refundable against original receipts, which should be handed over on the return of your vehicle. Please ensure you keep photocopies of the receipts and the name of the person you handed the receipts to. Refunds may take 30 days to be processed.

After departure from Australia, if you wish to amend your rental, you must arrange this directly with the pick up and/or drop off location. Should you extend your rental, the charge for additional days will be calculated at the local daily rate. Collision Damage Waiver, Theft Protection and other insurances will also be added and is payable direct to 1car1.

Should you wish to return your rental vehicle earlier than booked, please contact the return location. Please note no refund is made on any unused rental days.

If the reserved vehicle has not been collected after 24 hours of the reserved collection time, the reservations will automatically be cancelled. Please note no refund is made on no-shows.

Please check the return procedures when taking delivery of your vehicle. Procedures vary from depot to depot. It is the customers responsibility to ensure they know the correct return procedures. If you are unsure of the procedure then ask.

The vehicle must be returned by the time stated on the rental agreement. Should the vehicle be returned later than the time stated on the rental agreement, charges will apply. Additionally, the vehicle must be returned, normal wear and tear expected, in the same condition as when collected. If special cleaning is required, for whatever reason, a separate charge will be made to the renter to cover the cost of any cleaning and/or repair work. Please check the directions to your drop off location when collecting your vehicle. At the conclusion of your rental, please take note of the mileage, fuel gauge and location of the vehicle. Present your Rental Agreement to the counter staff. Any additional charges will be debited to your credit card. In order to avoid fuel charges, return the vehicle with the required amount of fuel.

All additional charges are subject to Value Added Tax (VAT). VAT is currently set at 17.5%.

Please note that all our branches are outside the congestion zone. The local branch pays the $5 before delivering the car into the zone. The vehicle is then delivered into the zone and the hirer pays the driver $5 in cash or cheque for the first day's charge, and our driver gives the hirer a receipt. This ensures that the first days hire has been paid. The "Notice" given to the customer makes it clear that subsequent days’ charges are the responsibility of the hirer. Click here for more information

The information provided herewith is subject to change without prior notification.

The drivers credit card is required at time of collection. No cash deposits are accepted. Not frozen, only an authorisation taken on the credit card.

Bookings are booked by group, not car type - specific models cannot be guaranteed.
Additional conditions apply. Contact US for details.

1CAR1 DEPOT LIST
Aberdeen	Barking	Birmingham	Bristol
Cambridge	Cardiff	Carlisle	Chelmsford
Chester	Colchester	Coventry	Croydon
Ctl London	Derby	Dover	Dundee
Edinburgh	Edinburgh Airport	Gatwick	Glasgow
Gloucester	Heathrow	Heston	Hull
Inverness	Kings Cross	Leeds	Leicester
Leytonstone	Liverpool	Luton	Manchester (Central)
Manchester Stretford	Maidstone	Manchester Airport	Norwich
Milton Keynes	Newcastle	Northhampton	Plymouth
Nottingham	Paisley	Peterborough	Sheffield
Portsmouth	Reading	Redditch	Stansted
Shepherds Bush	Slough	Southampton	Tottenham
Stoke	Swansea	Swindon	Warrington
Tunbridge wells	Watford	Wolverhampton	York