O1/. How do I reserve a Citroen DriveEurope vehicle ?
It's easy! To place your order, just follow these simple steps:
Choose the Citroen model you want to order.
Confirm your intended pick up and drop off locations. To secure
your booking, you will need to complete an online booking or/call
our reservations centre. We require a deposit of $500 to request
the vehicle. All bookings must be received at least 4 weeks prior
to the intended pick up date. (In some cases, bookings can be
made at shorter notice depending on vehicle availability and
pick-up location).
You will be asked to sign an order form containing all the information
necessary for your reservation (type of vehicle, any accessories,
dates and places of delivery and return, flight details for airport
deliveries, etc.) and to supply the following documents:
3 x CLEAR Photocopies of your Passport
1 x CLEAR Photocopy of your current drivers licence.
Once Vehicle is confirmed, a contract will be forwarded to you
for signing. This contract will then need to be returned to globalCARS.Final
balance of payment is due 6 weeks before collection(or subect
to specials at the time).
4 Weeks before collection you will receive your Pack which will
include your contract, Letter of Confirmation and pick up and
drop off location instructions and telephone numbers. We recommend
that you read the terms and conditions on the reverse of your
copy of the contract when you receive it.
Any person with temporary transit status can buy a tax-free brand
new vehicle. The TT (temporary transit) programme is available for
a maximum of 165 days.
In order to be eligible for tax-free status, you must be:
A tourist
A resident of a member country of the EU waiting for relocation outside the
Union
A student resident from a foreign country or a French overseas territory currently
studying in France
A trainee in a training programme but with permanent residency in a foreign
country or in a French overseas territory
Any person with permanent residency in a foreign country or in a French overseas
territory who are in France to undertake their military service
For students the maximum TT program is for a period of 12 months
and they have to: -be older than 21years old
-Have a driving licence for more than 12 months. Students will also
need to present the College / School certificate stating precisely
the begining and end of studies.
In order to qualify for this TT tax-free package, you must give
proof of foreign residency and meet the following conditions:
Hold a current valid driver's licence (not a provisional licence)
Be a resident of French overseas territories or a country outside
the EU
Stay for less than 180 days in 12 consecutive months in one of the
EU member countries
Not be engaged in any lucrative activity in one of the EU member
countries.
3/. Where can I collect my Citroen DriveEurope vehicle?
One of the best features about leasing a Citroen DriveEurope is the
flexibility you have in choosing where to pick up and return your
vehicle. All of our pick-up / drop-off points are centrally located
at Airports or in the business sector of major cities and towns.
Extra charges apply for pick-up and drop-off destinations outside
France.
To collect your Citroen DriveEurope you are required to produce
a copy of your lease Contract (which will be provided to you prior
to departure from Australia), your Passport and a valid International
Drivers Licence. Only the registered owner can take delivery of
the vehicle (name as written on the contract), and the registered
owner
must return the vehicle. The pick up procedure should take approximately
?‚½ hour in cities, airports and larger towns.
4/. Where can I drive my Citroen DriveEurope vehicle?
Of all leasing operators Citroen DriveEurope offers the broadest
range of countries where your comprehensive insurance applies.
5/. Who can drive the vehicle and can I have additional Drivers?
The spouse and family members of the contract holder may drive the
vehicle provided that they meet Temporary Transit requirements.
The contract holder must be present in metropolitan France/Europe
during this use.
(The term "spouse" should be understood in the broadest
sense: cohabiting partner or civil pact partner (PACS in France),
if proof of this link can be provided - contract, tax declaration,
rent receipt, etc.)
The vehicle registration certificate or insurance card will state
the name of the person who signed the order form. No other names
can be added.
With regards to driver's licence:
All drivers must hold a full valid drivers licence with a clean
driving record for a minimum of one year.
A learner or provisional drivers licence is not accepted.
An international licence is required for many countries including Austria,
Belgium, Czech Republic, Germany, Greece, Italy, Poland, Romania, Slovenia
and Spain.
Regarding additional drivers;
Additional drivers are free, however the registered driver must
be in the vehicle at all times whilst the additional driver is driving.
The immediate family members may drive locally without the registered driver
in the vehicle.
Under no circumstance can the family member take the vehicle across any borders
without the registered driver being in the vehicle.
Immediate family members are spouse, son, or daughter of the registered driver
travelling under the same surname and residential address as the registered
driver. All additional drivers must comply with all requirements of the lease.
In relation to the case of same sex couples and de facto relationships.
It has been declared by the French Customs that a Statutory Declaration
is sufficient and valid to endorse a legal relationship that comes
under the French law of who can drive the car and this original
statutory declaration is to be accompanied with the contract
along with copies
of passports & drivers licenses.
6/. Will I get a new car and what are the purchase taxes such as
GST / VAT?
Your Citroen DriveEurope car is a brand new vehicle and under special
arrangement with the French government, it is fully tax free.
Is my Citroen DriveEurope insured?
Citroen DriveEurope includes full comprehensive insurance with no
insurance excess.
The following are not covered or reimbursed by the insurance and
remain payable by the contract holder :
loss or damage to personal belongings and objects
expenses arising from lack of fuel or fuel inversion
expenses arising following a puncture (not caused by an accident)
expenses incurred following the loss of car keys, the vehicle registration
certificate, etc.
NB: In the event of an accident with a replacement vehicle (rental
vehicle), excess will be payable by the driver.
To drive a replacement vehicle, the driver must be at least 21 years of age
and have held a driving licence for over a year.
7/.What Citroen DriveEurope Assistance (24/7) ?
In the event of an accident, attempted theft, theft or breakdown
in any country covered by the insurance policy (see list in the
previous question), the 24/7 assistance service provides prompt
technical or material assistance.
The terms and conditions of assistance are fully explained in the
assistance brochure.
-Citroen DriveEurope Assistance (24/7)
Tel : 0 800 05 24 24 ( +33 5 49 25 24 24 from outside France)
The number is free from a fixed line.Citroen DriveEurope Assistance
( 24h/24 - 7/7) Tel : 0 800 05 24 24 ( +33 5 49 25 24 24 outside
of France)
8/.Is there a limit on the number of kilometres I can drive my Citroen
DriveEurope ?
No, You can do as many or as few kilometres as you wish, it has no
effect on the price or conditions.
9/. What safety and security equipment is fitted to my Citroen DriveEurope
?
All Citroen DriveEurope vehicles are fitted with ABS Brakes, 2 or
more airbags, Central locking, and engine immobiliser ands well as
power steering and front power windows.
10/.Will a reflective jacket and breakdown triangle be provided
in my Citroen DriveEurope vehicle?
Citroen DriveEurope offers the security kit in all cars delivered
in FRANCE from April 1st 2009 which includes a reflective jacket
and triangle. If the kits are not returned with the vehicle, Citroen
Champ de Mars will charge the client's credit card 25 euros.
For other countries please check local requirements. It is the responsibility
of the client to ensure that they have the adequate and necessary
items required. Please visit the website http://www.aaroadwatch.ie/eupetrolprices/
for relevant information. The laws and requirements vary between
countries. Citroen DriveEurope cannot predict where each client will
travel and therefore leave it to the client to enquire and purchase.
11/. Please explain the tyres fitted to the vehicles supplied.
All vehicles are supplied with standard tyres. Snow tyres are
only available by private purchase. If you decide to purchase
your own
snow tyres you must return the vehicle with the original tyres.
Snow chains can be ordered with globalCARS & pre-paid before
departure and supplied by CITROEN on collection. Tyre punctures
and tyre and wheel damage of any kind are at the leasee's expense.
13/.Please Explain the satellite navigation system or GPS System.
For your convenience, many Citroen DriveEurope vehicles have built
in Satellite Navigation GPS with directions for 25 Countries. Details
on which models come with built in Satellite Navigation GPS can
be found on the pricing pages.
Countries included are Germany, France, Monaco, Andorra, United
Kingdom, Italy, The Vatican, Spain, Portugal, The Netherlands, Luxembourg,
Belgium, Austria, Liechtenstein, Switzerland, Sweden, Norway, Denmark
and Finland.
The major roads and some major cities of Albania, Bosnia-Herzegovina,
Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia,
Lithuania, Macedonia, Poland, Romania, Serbia, Montenegro, Slovakia
and Slovenia.
14 /. What sort of in car entertainment system does my Citroen DriveEurope
have?
All Citroen DriveEurope vehicles are fitted with a CD / Radio system.
Many also have MP3 connections and some of the luxury people movers
even have DVD players. Check the Specification listing on the Citroen
Home Page.
15/ .How do I extend my contract during my stay?
You can extend your Citroen DriveEuropecontract for a maximum duration
of 165 days by calling Citroen Champ de Mars on 01 53 04 34 80
( +33 1 53 04 34 80) at least 48 hours before the scheduled return
date.
Prices per day differ from the prices applicable when you signed
the Citroen DriveEuropecontract. Extra days must be paid directly
to Citroen Champ de Mars by bank card.
16/. What countries do I need an International Licence?
Please contact us for more Information
17/. Can you advise about road toll charges in Europe?
There are toll roads throughout Europe and the way they "work" varies.
In most countries you pay cash/Credit Card as you exit the toll road
- with the piece of paper obtained when entering the toll road telling
the toll booth where you entered.
Switzerland charges a fee for the use of motorways (green road signs).
The vignette, which is a sticker applied to inside of the windscreen,
costs a flat-rate price and is mandatory for motor vehicles. Vignettes
can be purchased at customs offices at most border entries. also
obtainable at post offices, petrol stations, automobile associations
and railway stations. They are valid from 1 December until 31 January
of the year after the following year.
http://www.mappy.co.uk/ is a fabulous web-site giving the road traveller
a wealth of infomation.
Click here for European Driving Guide
18/. Why are there so many diesels on offer and so few automatics?
In Europe due to environmental concerns diesel fuel is about 25%
less than petrol and is up to 35% more efficient. There are simply
more diesels manufactured. Automatics are also rare for this reason.
Citroen DriveEurope offers an extensive range of both petrol and
diesel models. If you plan on a long stay and driving many miles,
then we recommend a car with diesel fuel. It is generally cheaper
to purchase and gives better mileage.
19/.Tell me about the payment procedure and what if I need to cancel?
DEPOSIT: $500 ensures reservation of vehicle.
PAYMENT : Final payment is required 4 weeks prior to collection of
your vehicle.
Citroen DriveEurope Cancellation Fees Car Leasing
Cancellations more than 4 weeks prior to collection 15% of rental
(minimum $500 fee)
31 - 0 days prior to pick up 15% of rental & Suppliers Fees
Amendment fee FREE *subject to suppliers charges
No show or early return 100% of rental costs. i.e. No refund for
unused services.
Registration papers must be completed and returned at least 4 weeks
prior to collection of your car.
Additional time may be required if you are collecting outside of
France
20/.Can I return the vehicle earlier than planned?
You can return your vehicle earlier than planned :
You must inform Citroen Champ de Mars at 01 53 04 34 80.
You will be reimbursed for any unused days beyond the first 23 paid
days (any promotions will be included in the calculation).
A time deductible of 8 days remains payable and no reimbursements
will be made for periods of less than 30 days. For student contracts,
a time deductible of 30 days applies and no reimbursements will be
made for periods of less than 90 days. In both cases, a 16% fee will
be payable.
If you cancel before taking delivery of your vehicle, your Citroen
DriveEuroperepresentative may invoice cancellation fees depending
on the state of progress of your order.
If the customer returns suddenly to his/her home country, leaving
the vehicle in a country and/or place other than that stated on the
order form, the cost of shipping the vehicle to the scheduled point
of return will be payable by the customer
21/. What is the price of Diesel / Petrol in Europe?
Diesel is generally a little cheaper but remember the fuel savings
with Diesel. Usually about a third more distance out of a tank
of Diesel than Petrol. CLICK HERE for the latest rates.
Other important notes......
Roadside assistance only applies to countries where Citroen DriveEurope
insurance coverage applies.
Approximately 10-15 litres of fuel (petrol/diesel) is provided free
of charge. Fuel and oil thereafter is at your cost.
