Early Bird Discount (2012)
If book 10 months in advance and fully paid receive 5% Discount
Minimum Rental Period:
Christmas - 14 days minimum (dates from 20 December to 3rd January)
Minimum of 7 Days Rental
Collection and Return
Collection - Between 14:00 and 16:00
Return - Between 08:30 and 11:00
Any pick ups before the set collection times or any drop off times
after the set return time is to be counted as an additional days
rental.
NOTE: All hires begin at 2:00pm on the first day of hire and are
to be returned by 11:00am on the final day of hire. Other times
are available so please Contact us, an additional charge will apply
if you don't collect at the set times above.All Motorhomes are
collected from the select depot at the time and time agreed with
the hirer, a full hand over session will be done before you take
the Motorhome and any damage etc. on the rental agreement. Motorhome
must be returned back to the same depot it was collected from at
the date and time stated on the rental agreement in the same condition
as found on collection.
If your drop off location is a transfer
location, you will need to drop the motorhome back to it's depot
and then drop we will drop ypu to selected transfer location. Should
you decide to make your own way to the depot by car, parking facilities
is offered for FREE at the depot for the duration of the rental.
Vehicles are park at own risk. On arrival at the depot, contract
signing and vehicle isntruction can take up to 1 hour, on return
vehicle inspection can also take up to an hour.
After Hours Service
Pick up or Drop off - GBP 88.00 ( Mondays to Saturday between
17:00 - 21:00) must be pre-booked
Sunday Pick up or Drop off - GBP 88.00 (between 08:00 - 18:00)
must be pre-booked
UK Bank Holidays Pick up or Drop Off - GBP 98.00 (between 08:00
- 18:00) must be pre-booked
Office Opening Hours
Monday - Friday 8am to 5.00pm (in summer season office is open
till 5.30pm)
Saturday 9am to 5pm
Sunday - Closed
Bank Holidays - Closed
Christmas & New Year - Closed
Policy Excess
GBP 750.00
Insurance Additions
We do not offer or provide a Collision Damage Waiver.
The hirer is covered on our insurance unless your own vehicle insurance
cover is provided for the vehicle and agreed in writing by us ‘the
lessor’ (West SM Motors t/a Auto Rentals Wests) and from
your insurance company.
There is a standard insurance excess/damage excess of GBP 200.00
on cars, vans, mpv and mini buses, and GBP 750.00 on the motorhomes.
This figure can alter depending on the type of vehicle hired if
you have endorsements/points, previous accidents, and anything
classed as high risk.
A deposit to the value of the excess will be required at the time
of collection.
Overhead damage, vehicle keys, damage to tyres (including punctures,
blow outs etc), windscreens, alloy wheels, wheel rims/trims and
upholstery are not covered by our insurance, the hirer being liable
for the full cost of repair and must be paid on return of the vehicle.
The hirer is liable to pay the excess on each and every individual
damage, claims and loss etc. Example: 1st claim/damage - dent on
rear bumper = GBP 200.00, 2nd claim/damage - front bumper scrapped
= GBP 200.00, total payment due GBP 400.00.
In the event of an insurance claim the driver must complete an
insurance report form.
European Rental Cover (ERC)
If you wish to take the Motorhome outside of the mainland UK,
you must inform us on time of booking. European rental is
an extra
for all vehicle during the period they will be travelling
outside Mainland Britain. This additional cover provides
a Green Card,
European Travel Kit (first aid kit, bulbs, fuses anf high
visibility jacket and vehicle breakdown cover to our depot
of the vehicle
passengers in the event of mechanical mulfunction). The supply
of a replacement vehicle (this is subject to limited availability).
In case of accident and an additional vehicle supplied, a
further ERC premium is required.
Whoever is responsible for
the accident.
ERC is charged at the rate of area and period (contact the
rental company for the price). ERC is required in Mainland
Europe, Eire,
Northern Ireland andd all offshore Islands. The ERC only
cover countries inn the European Community, Scandanavia,
Switzerland,
and Austria. Please advice in good time if you intende to
visit any of these European countries.
Standard
Insurance Excess: For
travel with the UK only - GBP 750.00 per event. Damage to
areas above cab height caused by striking on overhead object
is classed as negligent and is subject to an excess of up
to GBP 3000 per claim/damage.
Negligence / Overhead Damage
Overhead Damage - means any damage above the height of the drivers
head when seated in the driver's seat. This is not covered by
our vehicle insurance. You the hirer(s) will be liable for full
cost of repairs etc.
Incorrect fuel in the vehicle, not maintaining the engine fluids
and day to day running of the vehicle such as engine oil, water,
tyre pressures etc are the responsibility of the hirer(s) and will
liable for the full cost of damage(s) caused due to neglect.
Optional Extras
We will note we are aware of your points/endorsements when
we confirm your booking. Please check your booking confirmation
very carefully
for this information can carry out the necessary
clearance checks and to get you covered on our Insurance.Failure
to
disclose this
important information will result in your losing
your full monies paid and your booking being void as you hirer/driver/card
holder
are unable to privide a driver to fit our criteria
at the time of collection of the rental vehicles
We can
not be held liable or responsible for your driver/hirer/card
holder not informing us of this information.Youthe driver/hirer/card
holder take the risk and full liability to ensure the driver driving
our vehicle fits our criteria and requirements at the time of making
any bookings with us: the lessor"
One Way Rental
We do not offer this facility
Security Deposit
There is a GBP 500.00 Booking Deposit payable by credit or debit
card and a minimum overall deposit of £750.00 (an additional £250.00
on top of the £500.00 booking deposit is required when
you collect/take the motorhome). This is fully refundable on
return of the vehicle to west’s, on the agreed date and
time, in the same condition (no damage, insurance claims etc)
as it was rented out. The toilet must be emptied and the interior
cleaned including all cooking appliances and equipment, fridges,
bathrooms etc.
A cleaning charge of £100.00 plus vat will apply if this
is not met to our standards.
West’s reserves the right to increase the security overall
deposit for specific events (e.g. sports fixtures, music festivals,
etc.) from £750.00 to a minimum of £1000.00.
Payment
Credit/ Debit card (not Ameeican Express) is accepted.
Transferring
Dates of your Hire
We do not allow bookings to be transferred to an alternative date
once booked. But in certain circumstances we might allow you
to move your booking to an alternative date but is at "lessor" own
discretion where an additional fee would be charged. If you cancel
your booking because you are unable to transfer your dates please
refer our cancellation fees below. We do not guarantee we will
transfer your booking to an alternative dates.
Please
Note: No refund will be allowable if at the start of the
hire no driver in the party can comply with our terms and conditions.
Availability
Every effort will be made to supply the model/group requested.
If the vehicle is not available for any reason beyond our control
or if we are unable to supply an alternative vehicle, we reserve
the right to refund all payments made without further liability.
It is essential that an extra Travel / Holiday Insurance etc are
taken out against any unforeseen delays, availability, breakdowns,
before and during the rental period. Contents insurance or goods
in transit insurance are to be taken out by the hirer as this is
not included in our insurance cover for the vehicle. Failure to
do so is at your own risk.
Maintenance, Responsibility and Breakdowns
In the case of breakdown or mulfunction the rental company will
authorise refunds of up to GBP 50.00 without prior authority
for necessary repairs provided a valid VAT receipt from a VAT
registred company, and wherever possible the faulty parts are
produced. Minor running repairs, such as tyres, punctures, bulbs,
oils and other fluids are the responsibility of the hirer. It
is the hirer responsibility to check daily: oil, water, tyre
pressures and lights and if necessary topped up to the correct
levels. Any damage arising from failure to do so will be charged
to the hirer. Auto Rentals West does not accept any liability
for any loss of earnings, money, inconveniences etc in any form.
The hirer is liable for breakdown and callouts that are classed
as the hirers/drivers negligence or preventable fault. For example… contaminated
fuel, battery run down, lack or shortage of fuel, loss of keys
and lockouts, parking on soft ground, anything else classed as
a driver preventable fault etc
Damage
The hirer should be aware that the security deposit will be used
to fund any loss or damage what so ever to equipment, fixtures
and fittings, windows, tyres or damage to the vehicle inside
and out.
The overall damage excess is payable on each and every individual
damage OR claim.
Broken & lost equipment (including ladders, bike rack, sun
awning & rods) are not covered by our vehicle insurance. Full
cost of replacing or repairing the equipment will be down to the
hirer(s).
Any additional security deposit/damage excesses is payable to
us immediately when the vehicle is returned and checked in.
Failure to make payment on-time will result in interest being added.
If the driver(s) have any points or convictions on their driving
licence within the last 11 years or are travelling to an area that
is classed as high risk then a higher deposit/excess may apply.
Rental Periods for Motorhomes
We are currently flexible on collection days except for a Sunday
or on a bank holiday so please contact us.
The minimum hire is one week (7 days) or unless a shorter period
is agreed with the lessor.
If the hirer wishes to extend the hire once they have taken the
vehicle, they must inform the West’s Rental office located
at: West’s Industrial Park, Todd Close, Lambs Lane North,
Rainham, Essex, RM13 9XX, Telephone 01708 556 237, outside of the
UK telephone 0044 1708 556237 [subject to opening hours], six days
before the hirer is due to return the vehicle.
If the
vehicle is unavailable for the extra period that the hirer wishes
to extend the rental period to, the vehicle must be returned
at the correct date and time originally stated and agreed. If this
is not met, penalty charges will occur, minimum charge of £250.00
per day plus VAT.
If we are able to extend the hire period that is required, then
full payment must be made at the time of extension or before the
current hire period expires. If you are unable to make payment
before the original agreement ends then the vehicle must be returned
before the current hire is due to expire. If no payment can be
made then no extension will be given. If you return your rental
vehicle early, no refund will be given.
Fuel Charges and Levels
The vehicle will be checked out by us and the hirer/driver at the
time of check out and the fuel level noted on the hire agreement.
It is the hirer(s)/driver(s) responsibility to bring the vehicle
back with the correct amount of fuel as indicated on the hire agreement.
Any discrepancies on the fuel level of the vehicle must be taken
up with the lessor at 'check out' and if necessary it will be amended
on all copies of the hire agreement before you take the vehicle
from our premises.
We will not accept any disputes on fuel level if the vehicle is
taken off the premises or when the vehicle is returned.
Failure to return the vehicle with the correct amount of fuel
as indicated on the hire agreement at 'check out' will incur re-fuelling
charges at our own fuel rate.
This must be paid immediately at the return of the vehicle or at
a swop over of vehicles.
For Motorhomes only - 1 x gas bottle (not full) and toilet chemical.
If the gas or toilet chemical runs out during your holiday, it
is the hirer responsibility to restock at their own expense.
Please
note: the gas bottle and chemical is supplied with whatever
is left over from the last hirer.
Insecure Loads, Loading and Overloading
Shall be the the responsibility of the hirer. It is also the hirer responsibility
to ensure that all items inside and outside the vehicle are loaded
safely and correctly, and that the palce stored is fit for purpose,
and that no items or objects are going to fall out or hurt or
cause damage to someone or something. Any damage or injury etc.
cause will be down to the hirer. The rental company will not
accept any liability for this. Negligence damage will be at full
cost to the hirer.
Parking Tickets/London Congestion Charges/Fixed Penalties
It is the responsibility of the hirer/drivers to ensure all charges
including parking tickets, London congestion charge, fixed penalty
notices, bus lanes, tolls etc are paid for.
If these are not paid for and Wests receive a notification of fine/PCN
etc of any kind an administration charge of GBP 15.00 plus vat
will apply and for each additional letter there after ontop of
the fine.
Rights Reserved
The rights are reserved to vary rates, vehicles, conditions and
periods of rental at any time. We as the hire company/lessor
reserve the rights to refuse a booking/hire and to terminate
a hire at anytime without any notification or reason and without
any further liability.
During the rental period the hirer/drivers must keep the vehicle
and all its accessories in his or any approved driver's possession,
free from any legal process or lien and when not in use adequately
protect and secure the vehicle.
Failure to do so will invalidate the insurance cover and we therefore
hold the hirer/driver fully liable for the replacement of the vehicle
and all its accessories etc.
Our prices are inclusive of unlimited mileage, VAT, breakdown
[in UK only], UK insurance.
HIRERS/DRIVERS/PASSANGERS USE OUR VEHICLES/ITEMS/SERVICES ETC
AT THERE OWN RISK AND ARE LIABLE FOR THEIR OWN SAFTY/SECURITY/LOADING
ETC. THE LESSOR (WEST SM MOTORS, AUTO RENTALS WESTS)AND STAFF WILL
NOT BE HELD LIABLE FOR ANY INJURIES/LOSS/DAMAGE ETC CAUSED OR INCURRED.
WE RECOMMEND THAT YOU TO TAKE OUR YOUR OWN PERSONAL ACCIDENT/INJURY/LOSS/DAMAGE
INSURANCE ETC. FAILURE TO DO SO IS AT YOUR OWN RISK/LOSS.
Customer Parking
Hirer may leave their car in our yard FREE of charge for the duration
of their hire at their own risk.
Once the hire vehicle is returned your vehicle must be removed
from our yard.
Cancellation Fees:
Once
we make a reservation on your behalf cancellation fees apply. We
therefore suggest that you take out Travel Insurance at this time.Cancellations
must be in writing by email or fax and are charged as follows:
Cancellation
by Hirer
|
| 70 Days or more prior
to pick up |
45
% of rental costs
|
| 69 - 56 days prior
to pick up |
70%
of rental costs
|
| 55 - 42 days prior to pick
up |
95% of rental costs |
| 29 days up to pick up |
100% of rental costs |
| No
Show |
100% of rental fees |
NO
REFUNDS FOR EARLY RETURNS
|
| Amendments
fees for each document |
EUR
64 / EUR 86 once documents are issued
|
